The wire guy’s ways: professional claiming to be effective for times Warner wire are informing all on Reddit

Some one declaring to get an occasion Warner Cable technician try spilling ways on Reddit.

Energy Warner Cable, the second-largest provider of TV and online sites in the usa, informed Quartz that it is looking at the postings. “We’re incapable of examine if this person is obviously an existing or previous worker,” a spokesman mentioned.

Reddit individual cableguy_the began an “Ask myself any such thing” (AMA) thread, posting pictures of their ID badge and uniform as purported evidence of their job. Their solutions to the questions arriving are incredibly candid. Here are some highlights (typos maintained).

On Comcast’s pending acquisition of Time Warner wire:

We wish the merger because recent group responsible may be the worst in present history. A lot of people getting discharged because difficult metrics. All of the electricity has-been given to customer care representatives and stripped from the individuals who in fact check out the residences and correct problems . It’s chaos plus the company has been manage like shit IMHO [in my modest advice].

Regarding the tension between gurus and customer care representatives:

Yea customer support representatives and techs are fighting a conflict that nobody sees. We hate all of them, they hate you. They determine people the problem is the apparatus whenever it almost never is. We inform clients to simply overlook precisely what the guy on the mobile says because odds are great, he has never ever wired a property, installed a drop or repaired cable.

On what’s actually completely wrong together with your relationship:

Don’t feel 50% of what the agent in the cell lets you know. Only schedule the technology. Permit your run. He’s complete this prior to. The associate simply answers phones. It’s rarely the gear causing the problems.

Throughout the information to get better support:

Whenever a tech arrives ,ask for their superiors wide variety. Tell him it isn’t to lose your but to escalate something. He could contact his sup to make sure its cool but which will help.

On what’s avoiding faster net get speeds:

Seriously, fundamental analogue wire. It can take up sooo much data transfer . 1 channel per regularity vs bonding multiple wavelengths to provide 8 channels for a downstream and 4 for an upstream . Once we go 100per cent digital tv.. websites will receive more quickly. Furthermore obstruction. If you reside around a college it’s the worst . Granny would use the woman 15 meg for mail and scanning but youthful Johnny college or university child sucks in the bandwidth in your neighborhood utilizing netflix and torrenting and gaming. Yet they pay equivalent. IMHO what would fix this will be capping information and offering everyone else uncapped increase.

On precisely why splitting their wire relationship are an awful idea:

Setting up a splitter to simply attenuate the signal is truly dumb we already have situations called attenuators that do this without including unneeded splitter. However it is correct that excess signal is equally as worst as lack of we call that distortion

On whether this Reddit AMA will surely cost your their task:

I may feel discharged based exactly who captures me. I would also get an advantage its so very hard to tell together with the ways this company is organized.

How Wi-Fi indicators is unreliable, and may feel vanquished by doors and wall space:

Certainly most evident. Plaster walls specifically.Solid timber gates, staying in a basements after router is on another floor or the other way around. Wi-fi try a fickle beast.

On the “broken” cable modem:

Yea I discover this much. I would personally say in a given year I might say 5% with the modems We switched were in fact faulty. We do plenty of dog and pony tv show and simply change it in any event. The issue is typically maybe not equipment relating. Modems either services or they don’t. There’s thus small between. These are typically easy units. You will find show customers making use of my own personal notebook every little thing working alright, after that change back into her devices and everything goes to shit. They still need a modem..Its insanity.