Delivery & Shipping Fees
Find your answers below to all your questions on delivery lead times, delivery fees or order tracking.
How long do you take to ship the order?
As we create your bespoke embroidered art piece, we request your patience as the process may stretch from a couple of days up to a week. You will be able to see online the progress of your art piece as It is being created.
How do you ship the order?
We engage courier companies for shipping, lead time usually within 3 to 5 days.
Do you accept product returns or provide refunds?
We do not provide refunds, but rest assured that every art piece is the result of careful work and we take pride in our finished product. As these are bespoke creations, no two items will look exactly the same, which gives each product its uniqueness. We sincerely hope that you will like the products we have created for you.
How much do you charge for delivery?
$3.99 will be charged for orders below $100 per address delivered within Singapore. Delivery time may take 3 – 5 working days. Please contact us at 8825 1402 or email us at firstname.lastname@example.org for orders above $100, we will provide free shipping within Singapore.