Spark Stamina Critiques. Completely awful. I became the account owner in an appartment with 2 others

30,781 Ordinary

Write an assessment

Prepare an assessment

Evaluations 30,781

Positively terrible Customer Service

Absolutely awful. I became the levels holder in a-flat with 2 other individuals. At the outset of September, I seen they did not take the monthly payment regarding my personal accounts. Used logging into my levels as I constantly did, no records of my email, no files of my accounts quantity, little.

Known as all of them as in any event I found myself leaving the dull and wanted to transfer the membership to just one from the some other tenants title. They said they hadn’t taken the money off my levels because I experienced credit, and in addition they comprise deducting thereon, fair adequate. Then they directed me to nearby the profile instead of alter the membership holder’s term. Weird, but fine. They assured me personally I would obtain the leftover credit score rating refunded to my account.

14 days passed and I also called them to always check about that credit score rating, as well as informed me that to get said credit I had to develop to transmit all of them the final escort in Richmond meter reading, reasonable sufficient. I obtained that sorted and known as overnight supply them the principles.

Initial name, somebody picked up after a few moments simply to place the telephone upon the desk, i possibly could discover it playing for the history. We hung up after 10min of me personally saying ‘hello?’

Second shot, the angriest girl picked up. Wouldn’t i’d like to finish one sentence, usually reducing myself down speaking really loudly. She simply explained I had to contact SSE and spoke if you ask me like I became daft. I rapidly finished the phone call.

Called SSE as neglect Congeniality suggested, “Miss I CAN’T NOTICE YOU! LOSE PLEASE TALK away!”. I spend my personal era on calls, my relationship had been great, let’s face it.

Also known as Spark all over again, I happened to be livid at this stage. The lad that acquired was wonderful and made an effort to help me, but he mentioned they did not have my very first meter readings so they couldn’t assess simply how much my credit was actually. Hum.. 1. We going a free account with you in order to do so, I got to deliver a meter scanning;2. Was advised TWICE that I was due a credit refund, exactly how did those two people understand?

Good thing I found myself never ever actually informed how much cash credit i’ve, as I take it I forgotten the cash. Witty we missing use of my membership. I was assured a phone call back once again within 3-5 times, nevertheless prepared.

Terrible pricing and bad communications

Awful Solution

Awful Service. Takes hrs receive to any person for those who have whatever question. Obtained attemptedto amend my personal best costs, half a year after supplying myself using my last expenses, to claim that we owe them over ?200 despite there are no difference in the meter-reading on the older statement together with another one. An outright joke to receive this six months after deciding my personal levels using them and leaving the outdated property.

Worst fuel organization dont actually ever need

Worst power organization dont actually ever have your stamina offer from them.There estimates will always be wrong very terribly here section of sse electricity when there estimates are incorrect your bank account see sent to sse then whenever you call sse they calculate they and let you know that spark stamina are wrong as soon as obtain this confirmed regarding cellphone sse tell you firmly to name spark power for this dilemma arranged of there wrong estimates your cant get hold of anyone to sort this subsequently suddenly you get a debit collector page hoping to get the income off your whenever you dont are obligated to pay 1p plus it goes on the credit file.

Steer clear of this company

Im maybe not the only one that is been through our

I think folks that is had this problem we should all get-together and capture these to courtroom.

Fantastic knowledge

Fantastic enjoy, useful staff. Constantly easy to get through. Problems are fixed quickly

The worst company i have ever

Posting: every little thing below nevertheless appears but I talked to a Christina and she actually is a credit score rating into the business. She’s got managed everything I have mentioned in a good, expert manor and she actually is the only real factor You will findnt torn all my personal hair away. Well done Christina you need to be very proud of yourself and Im sorry you need to operate in these an unorganised put.

The worst organization i’ve ever skilled during my lifetime.

I relocated into my house in the 30th Summer, failed to get any all about my profile number or info to finest upwards. No physical card or key was handed in my opinion both. I happened to be told to phone their particular numbers to be able to top right up. The amount did not run any time i tried to contact. My house agency subsequently got your hands on all of them by which they explained there’s an indication mistake and my meter was advising all of them different things from what is right.

They will have considering me personally numerous account numbers to make use of and each and every opportunity my personal house agency contacts to dicuss about my personal account, people say it’s completely wrong and provides me a new one.

They kept on advising myself i should posses a cards to top up with, after speaking to 6 differing people to state i’ve perhaps not already been provided one, they finally understood the things I is claiming.

They apologised and gave me ?20 credit score rating and distributed my VERY FIRST very top up cards. Certainly which we’ve gotn’t had the capacity to place on the meter since meter fails. The software claims there is and problem together with site doesn’t assist at all. After practically TWO WEEKS of speaking to my residence company in place of me, they then opt to state they cannot chat to anybody but me.

We function a 9-5 task and I also are on hold in their eyes for hours inside my performing hours.

Then I bring advised I’m not named on profile, after spending half-hour to someone who demonstrably does not read me personally. I finally got their in order to comprehend my personal name and address. while I FOUND MYSELF INCORRECT. I’m AMY and she helps to keep calling me personally LAURA.No wonder she thinks I am on the wrong accounts.

I need to forgo electric inside my home since this inexperienced company. You will find never ever known these an awful, unorganised providers in my lifestyle. I’d provide this minus stars if i could.i really could genuinely do not delay – on about any of it impossible business but I am spending all my spare time stuck on hold in their mind since they are unable to greatest upwards a meter.